1. Information We Collect
Stayz collects several types of information from and about users of our platform, including:
- Personal information (name, email address, phone number)
- Account information (username, password)
- Booking information (dates, preferences, payment details)
- Profile information (profile pictures, biographical information)
- Location data (when you enable location services)
- Device information (IP address, browser type, device type, operating system)
- Communications (messages with hosts, reviews, feedback)
- Financial information (payment methods, billing address)
- Usage data (how you interact with our services, search history)
- Photos and media (that you upload to our platform)
2. How We Collect Information
We collect information in various ways, including:
- When you register an account or update your profile
- When you make or manage bookings
- Through cookies and similar tracking technologies
- When you communicate with other users or our support team
- When you use our mobile app with enabled permissions
- From third-party services (payment processors, social media)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and requests
- Personalize your experience and deliver content relevant to your interests
4. Information Sharing
We may share your personal information with:
- Property owners and service providers to facilitate bookings
- Third-party service providers that perform services on our behalf
- Legal authorities when required by law or to protect our rights
5. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
You have the right to access, correct, or delete your personal information. You can manage your account settings or contact us directly for assistance with your privacy choices.
7. Children's Privacy
Stayz does not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe we might have any information from or about a child under 18, please contact us immediately.
8. Legal Basis for Processing
We process your information based on:
- Your consent (which you can withdraw at any time)
- The need to perform our contract with you
- Compliance with legal obligations
- Our legitimate interests (improving our services)
9. Cookies and Tracking Technologies
Stayz uses cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
10. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside of the United States and choose to provide information to us, we may transfer your information to the United States and process it there.
11. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.